Our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it within 15 days of receipt of item(s). Claims for damaged or missing items must be received within two (2) business days of receipt of merchandise.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date your check clears our bank.
Please read all conditions below. If conditions are not met, we reserve the right to refuse the return or to charge a restocking fee of 20%.
How to return or exchange an item:
- Place the original package into a shipping carton with proper packing material so as to prevent damage during shipment.
- Include the invoice and the reason for the return. If defective, please specify the defect.
- Please do not place stickers or shipping labels on the original manufacturer’s package.
- Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- Send returns to the address from which the item was shipped.
Rules:
- All returned or exchanged items must be in new condition, in their original box, and must include all packing material, any warranty cards, manuals, and all accessories.
- MicroVi is not responsible for personal data or items left in/or on returned merchandise.
- Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
- MicroVi is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange On:
- Products damaged by customer or shipper.
- Special Order merchandise.
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